How do I get paid once my claim has been approved?

When your claim is approved, receiving your payment is straightforward with flexible options to fit your preferences.

Payment methods available

Check by mail

Once your claim has been successfully approved, our standard method of payment is to send you a check through the United States Postal Service. The check will be mailed to the address you provided during the claims process. This traditional option is convenient for those who prefer a physical record of their payment or may not have access to a bank account for electronic deposits.

Direct deposit (Electronic Funds Transfer)

For a faster and more convenient payment option, you can choose to have your claims payment deposited directly into your checking or savings account. Direct deposit ensures your funds are transferred quickly, securely, and without the need to wait for mail delivery or visit a bank to cash a check.

Benefits of direct deposit

• Speed: Payments are typically received faster than waiting for a check to arrive by mail.
• Security: Direct deposit reduces the risk of lost or stolen checks and provides a secure transfer of funds directly to your bank account.
• Convenience: No need to make a trip to the bank - your payment is automatically deposited in your account.
• Environmentally Friendly: By opting for electronic payments, you help reduce paper waste.

How to set up direct deposit

Setting up direct deposit for your claims payment is simple and only takes a few minutes:

• Call our dedicated claims support team at 888.733.2685. Our customer service team is available to answer your questions and guide you through the process.
• When you call, please have your bank’s routing number and your account number ready. These details are necessary to ensure your payment is deposited accurately and securely.
• Our representative will confirm your information and request your authorization to set up direct deposit for your claim payments.
• Once your direct deposit is set up, future approved claim payments will be deposited directly into your account, usually within 1-2 business days after approval.

Additional payment information

• Mailing address updates:
  If you choose to receive a check by mail, please verify that your current mailing address is on file to avoid any delays or misdirected payments. You can update your address by contacting our claims team.
• Lost or delayed checks:
  If you do not receive your check within 7-10 business days after your claim is approved, please contact us immediately. We can assist with tracking, stopping payment on lost checks, and issuing replacements as necessary.
• Payment confirmation: Regardless of your payment method, you will receive a confirmation notice when your claim payment has been processed. This confirmation will include the payment amount, date, and method.

Need assistance or have questions?

Our goal is to make the claims process as smooth and transparent as possible. If you have questions about your payment options, need to update your information, or require assistance with setting up direct deposit, please don’t hesitate to reach out. Our pet-passionate team is always ready to help at 888.733.2685.

Frequently asked questions

What if I want to change my payment method after my claim is approved?

If you wish to switch from check to direct deposit or vice versa, please call our support team as soon as possible. We will assist you in updating your payment preferences for future claims.

Is there a fee to receive my payment by direct deposit or check?

We do not charge any fees for processing your claim payment, regardless of the method you choose.

Can I track my payment?

Yes! For direct deposit, funds are typically available within 1-2 business days after approval. For check payments, you can contact us for updates on your check’s mailing status.

We’re more than just insurance

When it comes to protecting your pet, the decision you make about their health coverage is deeply personal. Your pet is more than just an animal. They’re a cherished member of your family, a loyal companion, and a source of daily joy and comfort. Choosing Trupanion isn’t just about insurance; it’s about honoring the emotional bond you share and ensuring your pet receives the very best care, no matter what life brings.

At the heart of our mission is a genuine love for dogs and cats and the people who care for them. When you partner with Trupanion, you’re not just signing up for a policy, you’re joining a community that understands the unique, unbreakable bond you share with your pet. Our team is made up of pet lovers who know firsthand the love and companionship pets bring into our lives. That’s why we’re here to support you through the ups and downs, celebrating the happy moments and standing by you during the tough ones.