
30-day money-back guarantee
We’re confident you’ll love us. But if you change your mind, just let us know within the first 30 days for a full refund (as long as we haven’t paid a claim for you.)
Frequently asked questions
Every pet is different and so is the cost of their health insurance. A two-year-old golden retriever in Vancouver might have a different monthly rate than a five-year-old female Siamese cat in a rural region. The veterinary care available in your area can also be a determining factor. We encourage you to get a quote or give us a call for a better picture of what your cost with Trupanion will be.
Any one you like! With Trupanion, you can use your coverage anywhere your pet needs care — any licensed veterinary clinic, animal hospital or specialty hospital in the United States, Canada, or Puerto Rico.
If your veterinarian is set up for Vet Direct Pay, you don’t have to file a claim and wait to be approved. We’ll receive your invoice via our software, and we’ll process it right then and there while you’re checking out from your appointment.
If your veterinary hospital is not currently set up for Vet Direct Pay, we will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 888.733.2685.
No, and there’s a specific reason for this. Instead of relying on discounts and other gimmicks brought on by reduced coverage or increased general rates, we provide quality pet medical insurance at the best-value costs possible right from the start.
There are many ways to pay for your monthly pet medical insurance rate with Trupanion. You can pay by debit card, credit card (Visa, MasterCard, or American Express) or set up monthly bank account withdrawals and your premium will automatically be charged each month. If you have questions about your specific coverage costs or paying for insurance in general, just give us a call.
