How do I get paid once my claim has been approved?

We will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 888.733.2685.

Related questions

Get the care your best friend deserves

Get the care your best friend deserves

From lovable mutts to specific breeds, we provide medical coverage that’s with you from the adorable puppy years to those sweet, sunset moments.

Get my quote

We’re always ready to help

Our customer care team is available 24/7/365.

Footer help image

Activations

 

Pet Insurance

About Us

Partners

Members

© copyrightyear Trupanion. All Rights Reserved. Trupanion is a registered trademark owned by Trupanion, Inc.
Policies vary by state and are subject to applicable waiting periods, deductibles, co-insurance/payout percentage, and exclusions such as pre-existing conditions. Certain coverage or treatment may require the purchase of additional riders. Products, discounts, and rates are subject to change. See the full policy for full terms and conditions of coverage.

Trupanion is a registered trademark owned by Trupanion, Inc. Trupanion policies are underwritten by American Pet Insurance Company or ZPIC Insurance Company in the United States, and sold and administered by Trupanion Managers USA, Inc., 6100 4th Ave S, Seattle, WA 98108, (CA license No. 0G22803, NPN 9588590).  Trupanion policies are underwritten by Accelerant Insurance Company of Canada or GPIC Insurance Company, and sold and administered by Canada Pet Health Insurance Services, Inc. dba Trupanion, 309-1277 Lynn Valley Road, North Vancouver, BC, V7J 0A2, a registered damage insurance agency and claims adjuster in Quebec #603927. To verify your underwriter please consult the declarations page of your policy or contact us at 1.888.733.2685.

Rated #1 in America based on survey commissioned by dvm360, from 3/30 - 5/1/2023. Read more.
Trupanion software required at the veterinary hospital with veterinarian-approved direct bill pay. Visit our website to see if your veterinary hospital accepts direct payment.
Veterinarians are not compensated for providing testimonials.
Trupanion claims data based on averages for real member claims and are intended as informative examples only. Treatment costs can vary greatly between pets and location.
30-Day Money-Back Guarantee not available in the state of NY, or if a claim has been paid within the first 30 days.

State Notices and Disclosures: Delaware | California | Louisiana | Maine | Maryland | Mississippi | New Hampshire | Nebraska | Ohio | Pennsylvania | Vermont | Washington

Breeder and Shelter Offers
Breeders and shelters are not compensated for providing this offer. This special offer is available for pets up to 14 years of age when activated anytime from 24 hours before until 24 hours after going home to their new family in the US and Canada. Florida buyers may activate anytime from match date to 24 hours after go-home. Offer not available in NY. This offer is non-transferable. Limit one per pet. Offer programs vary based on where you live. For residents of CA, ID, FL, PA, PR, SC, and WA, your monthly payment is discounted the first year of this plan, and we also collect the first month’s discounted cost over months 2 through 12 of your first year as part of your monthly cost. Terms and conditions apply. See the policy on our website.

Exam Day Offers
Veterinary staff are not compensated for providing this offer. This special offer is available for pets up to 14 years of age when activated within 24 hours following a veterinary examination. This offer is non-transferable. Limit one per pet. Offer programs vary based on where you live. Offer not available in NY. For residents of CA, ID, FL, PA, PR, SC, and WA, your monthly payment is discounted the first year of this plan, and we also collect the first month’s discounted cost over months 2 through 12 of your first year as part of your monthly cost. Terms and conditions apply. See the policy on our website.
close-icon