Where can I get a Trupanion claim form?

When a member of your four-legged family faces an unexpected health issue or emergency, the last thing you want is to be tangled up in confusing paperwork and administrative hoops. If your veterinary clinic isn’t set up for our VetDirect Pay™, follow the below steps to access our claim forms.

How to obtain a Trupanion claim form

Online through your Trupanion account

For many pet parents, the fastest and most convenient way to access a claim form is online. Here’s how you can do it:

• Log in to your Trupanion account: Visit the Trupanion website and sign in using your credentials. If you haven’t registered yet, creating an account only takes a few minutes.

• Navigate to the claims section: Once logged in, look for the claims tab or section. Here, you’ll find an option to submit a claim digitally or to download a printable claim form.

• Complete the form: You can fill out the form online, attach any necessary invoices or medical records, and submit everything with just a few clicks.

Why choose this method?

It’s fast, secure, and you can easily track your claim’s progress from the comfort of your home or on the go. Plus, you’ll save on postage and processing time.

Download a printable claim form

Some pet parents prefer to handle paperwork the old-fashioned way. If that’s you, Trupanion has you covered:

• Download and print: On our website, there is a downloadable PDF version of the claim form. Simply print it out and fill in the required information.

• Mail, fax, or email: Once completed, send the claim form and corresponding documents to us via your preferred method:

• Email: [email protected]

• Fax: 866.405.4536

• Mail:
  Trupanion Claims
  P.O. Box 25947
  Seattle, WA 98165

Why choose this method?

This option is ideal for those who like to keep physical copies for their records, or who may not be comfortable uploading sensitive documents online.

Request a claim form by phone

Not everyone has easy access to a computer or printer, or you would rather not deal with digital forms, you can simply call our Customer Care team:

• Contact number: Dial 888.733.2685 to speak with a pet-loving representative.

• How they help: Let them know you need a claim form. They can mail, email, or fax the form to you — whatever works best for your situation.

Why choose this method?

It’s perfect for those who want a little extra help or have specific questions about the claims process. Plus, you get the reassurance of talking to a real person who cares about your pet’s well-being.

Filing your claim: step-by-step

Once you have your claim form, the process is straightforward:

1. Fill out the form completely: Include your policy number, your pet’s information, and details about the treatment or procedure.

2. Attach supporting documents: This typically means invoices from your veterinarian and any relevant medical records.

3. Submit the claim: Depending on the method you chose, send your claim by mail, email, fax, or submit it directly online.

4. Track your claim: If you submitted online, you can log in to your account for real-time updates. For other methods, you can call Customer Care for status updates.

Why timely claim submission matters

Submitting your claim as soon as possible ensures a quicker turnaround for reimbursements. You have 90 days from the date of service to submit a claim to Trupanion. This means that after your pet receives veterinary care, you should make sure to file your claim within this 90-day window to ensure it is eligible for reimbursement. Most claims are processed within a few days, but delays can happen if information is missing or unclear. Double-check your form before sending it off!

What if your vet offers VetDirect Pay™?

It’s worth noting that many veterinary hospitals are now set up to use Trupanion’s VetDirect Pay™ system. With this setup, your vet can bill Trupanion directly at the time of checkout, so you don’t need to pay our portion out of pocket and wait for reimbursement.

Choose what works for you

Whether you’re tech-savvy or prefer pen and paper, Trupanion makes it easy to access and submit a claim form. Our flexible approach ensures you’ll never be left without options when your pet needs support the most. Knowing how to obtain and submit a claim form in advance brings peace of mind, so you can focus on giving your furry friend the care they deserve.

Need help right now?

Don’t hesitate to reach out to our pet-passionate team at 888.733.2685 — we’re ready to assist, answer your questions, and get your claim moving 24/7/365.